I’m a bloody Mac indeed. And, (just like me…), iMacs, and the Airport Extreme are perfect! Incapable of error and foolproof! Not.
As the impending self-destruct of a PC loomed, I decided to take the plunge and buy a Mac to replace it. A big, beautiful and very expensive (for a PC replacement) iMac Dual 2 Core machine. Why? Well, why not, and also as they run XP I wasn’t about to have to rebuy all my PC software, I could get a copy of XP and have that on there too. And it’s fast, with a big hard drive and, well, quite beautiful really.
Mostly my experiences with this iMac have been very good. but as a customer experience commentator in my day job, I also am very aware that only by delivering consistently good experiences can a company be ‘remarkable’. One bad and unforgivable experience and the ‘bloody mac’ posts start getting circulated. You may assume from the tone of this that I have had a bad experience, a significantly bad experience, and am posting accordingly. This is a ‘bloody mac’ post.
The issue is all about wireless connectivity. Sit an iMac next to a Vaio Laptop in a particular spot in my house and the Vaio sees 5 bars of signal, the iMac none. I have posted a video showing this for unbelievers. Apple support did good trying to help me out with this, but to no avail. After a day, though, and a chat with Simon (who wandered round the tote offices with his iBook), we realised that if you tip the screen of the iMac back and forward, the connectivity changes significantly. In my case all sorts of next-door networks started appearing if the screen was tipped back, and others if it was tipped forward. I begin to smell a rat. I shift the iMac 18 inches to the right, I get a bit of a signal…back to position, I get none.
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